Effects of Increased Usage of Artificial Intelligence (AI) Technology on User’s Perception of Dependency on Chatbots and Smart Home Systems
Abstract
AI-based technologies are becoming increasingly significant while transforming human-machine interactions. Yet, many important questions remain unanswered. One example is the research question of the present contribution, regarding the effects of artificial intelligence (AI) on users’ perceptions of dependency on chatbots and smart home systems. The objective is to analyze to what extent users perceive dependencies on these technologies and which factors influence this perception. Based on a survey of 325 users, it was found that dependency perception is currently low but increases with more frequent usage. The results show a substantial association between perception of dependence and frequency of use, with a stronger effect among users of chatbots compared to users of smart home systems. Furthermore, a slight negative effect was observed for attitudes toward AI on dependency perception for both chatbots and smart home systems. To test the hypotheses, linear regression analyses were employed, revealing substantial associations between usage frequency and dependency perception. Despite limitations such as gender imbalance in the sample—even though gender had a negligible effect on PoD –, this study provides valuable insights into the societal impacts of AI and lays the groundwork for future research in this area. Future studies should include larger and more representative samples and develop validated measurement instruments to enhance the generalizability of findings. The results emphasize the necessity of critically evaluating the deployment and integration of AI technologies to identify potential dependencies at an early stage.
Mehr zum Titel
| Titel | Effects of Increased Usage of Artificial Intelligence (AI) Technology on User’s Perception of Dependency on Chatbots and Smart Home Systems |
|---|---|
| Verlag | Springer Nature, Lecture Notes in Computer Science (LNAI, vol. 15819) |
| Herausgeber | Degen, H., Ntoa, S. |
| Verfasser | Matthias Erdmann, Lennart Lassleben, Laurin Wagner, Christian Prinzing, Prof. Dr. habil. Sebastian Sauer, Prof. Dr. Barbara Kühnlenz |
| Veröffentlichungsdatum | 30.05.2025 |
| Zitation | Erdmann, Matthias; Lassleben, Lennart; Wagner, Laurin; Prinzing, Christian; Sauer, Sebastian; Kühnlenz, Barbara (2025): Effects of Increased Usage of Artificial Intelligence (AI) Technology on User’s Perception of Dependency on Chatbots and Smart Home Systems. |