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Best Paper Award für das Paper "From Features to Value: A Framework for Strengthening Customer Orientation in Tech Startups"

Durst, Carolin; Garg, Ritam; Scherff, Laura (2026)

Indian Academy of Management Conference 2026, Pune, India.


Peer Reviewed
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From Features to Value: A Framework for Strengthening Customer Orientation in Tech Startups

Durst, Carolin; Garg, Ritam; Scherff, Laura (2026)

Proceedings of the 11th Indian Academy of Management Conference, Pune, India, 131.


Open Access Peer Reviewed
 

Startups often fail not because of weak technology, but because they overlook what truly drives customer decisions: perceived benefits and values. This study introduces a new tool that combines the Value Proposition Canvas and the Jobs-to-be-Done Concept with Bain & Company's Elements of Value Pyramid, creating a structured Value Integration Guide. The outcome is the Value Integration Map, which helps startups move beyond technical features to uncover customer values and translate them into compelling value propositions. Tested in workshops with two B2B technology startups, the tool proved effective in fostering customer orientation while also revealing areas requiring additional guidance. By making hidden customer values explicit, the Value Integration Map bridges product development and marketing. For engineers, it highlights opportunities for improvement; for marketers, it provides a strong foundation for positioning, messaging, and communication strategies. Ultimately, it enables startups to define not just what their product does-but why it matters.

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International Competitiveness: The Influencing Factors

Garg, Ritam (2026)

National Competitive Advantage Amid Rapid Global Transformation, 1-22.
DOI: 10.4018/979-8-3373-2247-6.ch001


Peer Reviewed
 

The aim of this study was to investigate whether and to what extent competitiveness influences the overall outcome of a firm. With in this context resource based view and Porter's diamond model were revisited and examined more closely. Based on a review of the longstanding research on competitiveness, the results highlight that there are several internal and external factors that have an impact on the competitiveness of a firm. While the overall aim was to provide a review of the existing literature on the topic from the historical perspective, the study proposes a conceptual framework including the key determinants for achieving greater international competitiveness for the firms. This study emphasizes the transformative potential of firm's competitiveness, not only for success but also for competing in international markets. In addition, this study aims to stimulate further research into the new and emerging trends that can impact firms' competitiveness.

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Goldmedaille in der Challenge „AI Taboos and Tech Adoption“ für einen Pitch zur Technologieakzeptanz in sensiblen Anwendungsfeldern

Garg, Ritam (2025)

Internationale Konferenz ISPIM 2025 „Innovation Powered by Nature“.


Peer Reviewed
mehr

Towards AI-based intercultural trainings using Social Robots: derivation of design criteria for effective intercultural human-robot interactions

Garg, Ritam; Piazza, Alexander (2023)

5th International Conference Business Meets Technology, Valencia, Spain, 155-162.
DOI: 10.4995/BMT2023.2023.16739


Open Access Peer Reviewed
 

The development of “ABCD” technology (Artificial intelligence, Blockchain, Cloud computing, and Big data) has promoted the design and development of new and innovative technologies, which fundamentally revolutionized the ways organizations manage themselves. However, digital transformations have also brought in new challenges. Against the backdrop of growing internationalization, cross-border collaborations, and increasing global trade, it is of utmost importance to explore how technology renovates the intercultural dialogues, negotiations, trainings, and the subsequent knowledge transfer processes. Researchers have suggested that technology will play a vital role in facilitating the need to work with people from all around the world. And from the perspective of intercultural exchanges, and cross-border/cross-cultural collaborations,it is necessary to know how to navigate the intercultural challenges effectively. The emergence of social robots like the Furhat allows to design rich human-robot interactions including verbal- and non-verbal communication elements, which is promising to deliver artificial intelligence (AI) -based intercultural training capabilities. This research project has two objectives: first, this research will bring in the AI factor in human landscape to explore the actions and interactions of AI and intercultural environment in transition; second, this study aims to provide orientations and recommendations for implementing interactions with social robots to enable AI-based intercultural trainings. Therefore, design criteria for implementing effective verbal and nonverbal interactions are outlined for achieving high standards of intercultural interactions to provide better understanding and interpretations of the contexts in which certain intercultural actions are practiced.

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Organizational Complexity and International Business Environment

Garg, Ritam (2023)

5th International Conference Business Meets Technology, Valencia, Spain, 229-230.


Open Access Peer Reviewed
mehr

Cross-cultural Collaboration for International Trade, and Markets. Case of Indigenous Management Concepts

Garg, Ritam (2022)

4th International Conference Business Meets Technology, Valencia, Spain, 172-176.
DOI: 10.4995/BMT2022.2022.15543


Open Access Peer Reviewed
mehr

Emerging Market Multinationals: Perspectives from Asia

Garg, Ritam (2022)

European Academy of Management (EURAM) 2022 Conference "Leading the Digital Transformation", Winterthur/Zurich, Switzerland.


Open Access Peer Reviewed
mehr

Organizational Resources and Internationalizing Firms from Emerging Markets

Garg, Ritam (2021)

7th Copenhagen Conference on: Emerging Market Multinationals: Outward Investment from Emerging Economies, 14-15 October, Copenhagen, Denmark.


Peer Reviewed
mehr

Overcoming challenges in intercultural interviewing: the role of intercultural training for early-career researchers

Garg, Ritam; Poljsak-Rosinski, Petra (2021)

Field Guide to Intercultural Research (7), 81-92.
DOI: 10.4337/9781788970129.00014


Open Access Peer Reviewed
mehr

Managing Multicultural Teams

Garg, Ritam (2020)

In: Ambrosius, U., Gröner, P. (eds): Ansbacher Kaleidoskop 2020, Shaker Verlag, Düren, 32-49.



Modern day recruitment: An exposition of the social media platforms

Garg, Ritam (2020)

In: Ambrosius, U., Gröner, P. (eds): Ansbacher Kaleidoskop 2020, Shaker Verlag, Düren, 154-177.



Organizational Boundary Spanning

Garg, Ritam (2020)

Business Meets Technology 2. Proceedings of the 2nd International Conference of the University of Applied Sciences Ansbach, Shaker Verlag, Düren, 92-94.



Circular Economy

Garg, Ritam (2020)

In: Somani, S.K., Ali, M., Pathak, R., and Sahu, N. (eds) Innovation for Sustainability in Engineering and Management, 1-26.



Prof. Dr. Ritam Garg


Hochschule Ansbach

Campus Rothenburg
Hornburgweg 26
91541 Rothenburg ob der Tauber

T 0173 5968546
ritam.garg[at]hs-ansbach.de