Embracing digital empathy: Emotion AI – Concept, use cases, and developments.
Abstract
Emotion AI is transforming how emotional dynamics are integrated into consumer research and product design. By detecting and interpreting emotional cues from facial expressions, voice, and behaviour, it enables emotionally intelligent systems that move beyond conventional user interaction models. This chapter examines Emotion AI as both a methodological tool and a design principle, offering deeper insights into user sentiment and supporting the creation of hedonic experiences – what we term digital empathy. Grounded in established emotion theories and recent technological advances, the chapter explores cross-sector applications and reflects on the ethical implications surrounding the use of emotional data.
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| Titel | Embracing digital empathy: Emotion AI – Concept, use cases, and developments. |
|---|---|
| Medien | Artificial intelligence in business and engineering |
| Verlag | Kohlhammer |
| Herausgeber | Hofbauer, Günter |
| Verfasser | Alexander Hahn, Prof. Dr. Katharina Klug, J Joosten, Volker Bilgram |
| Seiten | 51-67 |
| Veröffentlichungsdatum | 01.12.2025 |
| Zitation | Hahn, Alexander; Klug, Katharina; Joosten, J; Bilgram, Volker (2025): Embracing digital empathy: Emotion AI – Concept, use cases, and developments. . Artificial intelligence in business and engineering, 51-67. |