"Create a Fear of Missing Out" - ChatGPT Implements Unsolicited Deceptive Designs in Generated Websites Without Warning
Krauß, Veronika; McGill, Mark; Kosch, Thomas; Thiel, Yolanda Maira; Schön, Dominik; Gugenheimer, Jan (2025)
Krauß, Veronika; McGill, Mark; Kosch, Thomas; Thiel, Yolanda Maira; Schön, Dominik...
Proceedings of the 2025 CHI Conference on Human Factors in Computing System (CHI), Yokohama, Japan 857, 1-20.
DOI: 10.1145/3706598.371308
Open Access Peer Reviewed
With the recent advancements in Large Language Models (LLMs), web developers increasingly apply their code-generation capabilities to website design. However, since these models are trained on existing designerly knowledge, they may inadvertently replicate bad or even illegal practices, especially deceptive designs (DD). This paper examines whether users can accidentally create DD for a fictitious webshop using GPT-4. We recruited 20 participants, asking them to use ChatGPT to generate functionalities (product overview or checkout) and then modify these using neutral prompts to meet a business goal (e.g., “increase the likelihood of us selling our product”). We found that all 20 generated websites contained at least one DD pattern (mean: 5, max: 9), with GPT-4 providing no warnings. When reflecting on the designs, only 4 participants expressed concerns, while most considered the outcomes satisfactory and not morally problematic, despite the potential ethical and legal implications for end-users and those adopting ChatGPT’s recommendations.
Perfect Face = Perfect Influence? Der Einfluss digitaler Perfektion auf die Wirkung von KI-Influencern
Biethmann, Leondra; Klug, Katharina (2025)
Münchner Beiträge zu Marketing & Management.
Open Access
Influencer-Marketing ist eine etablierte Strategie der digitalen Markenkommunikation, die auf die Authentizität und Überzeugungskraft von Influencern setzt. Mit der zunehmenden Verbreitung von Künstlicher Intelligenz (KI) verändert sich dieser Bereich durch den Einsatz von KI-Influencern. Immer häufiger vermitteln virtuelle, computergenerierte Persönlichkeiten Markenbotschaften und beeinflussen Kaufentscheidungen. Ein zentrales Merkmal von KI-Influencern ist ihre digitale Perfektion, die durch idealisierte ästhetische Merkmale und makellose Darstellung charakterisiert ist. Dieser Beitrag untersucht die Wirkung dieser digitalen Perfektion auf die Wahrnehmung von KI-Influencern. Basierend auf dem Uncanny-Valley-Effekt und der Theorie der para-sozialen Interaktion wird ein konzeptionelles Wirkungsmodell abgeleitet und empirisch überprüft. In einer quantitativen Studie (n=100) wurden Konsumenten KI-Influencer mit unterschiedlichem Perfektionsgrad (unperfekt, moderat perfekt, perfekt) präsentiert. Die Ergebnisse zeigen, dass eine höhere digitale Perfektion zu einer geringeren wahrgenommenen Kompetenz, Menschlichkeit und Glaubwürdigkeit führt. Diese Befunde unterstreichen die Bedeutung gezielter Imperfektion bei der Gestaltung von KI-Influencern, um Konsumentenvertrauen zu stärken und eine positive Markenwahrnehmung zu fördern. Abschließend werden Empfehlungen und Implikationen für Forschung und Praxis aufgezeigt.
Terrorism, Lone Wolf Shootings, School Shootings, and the Role of (Social) Media
Rothenberger, Liane ; Verhovnik-Heinze, Melanie (2025)
In: Schwarz, A., Segger, M. W., Kim, S. (eds) The Handbook of International Crisis and Risk Communication Research .
DOI: 10.1002/9781394180844.ch11
Open Access Peer Reviewed
Media organizations, journalism, and social media play a crucial role in the coverage of terrorism attacks including lone wolf/school shootings. Those crisis events involve strategic communication by perpetrators who seek (media) attention and public awareness and lead to widespread international impact. This chapter analyzes how media organizations, journalism, and social media respond to these events and how journalists shape their coverage. It reviews extant research and guidelines on how media can deal with the ethical and professional challenges in this field. It also discusses the challenges and dilemmas that media organizations face, introducing concepts such as labeling, framing, censorship, and contagion effects. The chapter concludes with recommendations for future research and practice in this field.
On the Problem of the Bifurcation of Nature in Digital Musical Instrument Design and the Possibility of Minimising the Problem by Using Process-Ontology
Pöpel, Cornelius (2025)
Proceedings of DAS|DAGA 2025, Copenhagen, Dänemark, 187 - 190.
DOI: 10.71568/dasdaga2025.224
Open Access
The development of digital musical instruments is
often pursued from a substance-ontological functional and physical
perspective. However, many musicians talk less about music from a
functional and physical perspective but more about the experienced
phenomena they encounter when making music. In this article,
instrumental playing and musical interaction will be considered from two
perspectives: the broadly used substance-ontological view and the
process-ontological approach as drafted by Alfred North Whitehead. The
instrumental focus here is on digital and traditional bowed stringed
instruments and varying descriptions of the interaction on the
instrument. Related works and these descriptions are looked at from the
two perspectives mentioned. It is shown why it often comes to a
bifurcation of nature into primary and secondary qualities of musical
interaction during the interface design process. Furthermore, it is
shown that musicians' requirements for digital musical instruments are
sometimes unfavourably excluded. These problems will be exemplified and
suggestions for a process-ontological perspective on the design of
musical interaction will be presented. Also an example of a highly
market relevant design principle of a musical sound synthesis system
fitting to the process-ontological understanding of musical interaction
is presented and discussed.
So vernetzen sich die Alphas
Klug, Katharina (2025)
Markenartikel - Das Magazin für Markenführung - Gen Alpha und Markenaffinität (3), 100-102.
Die Generation Alpha wird in einer digital vernetzten Welt sozialisiert. Konnektivität ist ein Schlüsselaspekt im Leben dieser jungen Menschen. Das hat Auswirkungen auf ihr Konsumverhalten. Inwiefern, das erläutert Prof. Dr. Katharina Klug, Professorin für Wirtschaftspsychologie an der Hochschule Ansbach, in ihrem Beitrag.
Halimi, B. (2025): "Bericht über den Shop: Mit Ecken und Kanten", Interview mit Klug, K. zum Thema "Nachhaltigkeit in der Modeindustrie"
Klug, Katharina (2025)
FrankenSein.
Open Access
Award 2025 EvaluAItion: Wie KI Lehr-Lernprozesse transformiert und Lehrende entlastet
Jensen, Thore ; Lang, Anton ; Händel, Marion (2025)
e-learning journal. Kategorie: Künstliche Intelligenz – Schwerpunkt: KI-basierte Prüfungsbewertung .
Peer Reviewed
Digitale Kommunikation und Kooperation unter Lehrkräften – Eine vergleichende Analyse von Messengern und Videokonferenzen
Biller, Simon; Groß-Mlynek, Lena; Bastian, Jasmin; Händel, Marion (2025)
12. Tagung der Gesellschaft für Empirische Bildungsforschung (GEBF) .
Peer Reviewed
Wird in der Klausurvorbereitungsphase metakognitiv überwacht? Mikrogenetische Entwicklung und Zusammenspiel von Strategien und Urteilen
Händel, Marion; Nett, Ulrike; Bryce, Donna; Dresel, Markus (2025)
12. Tagung der Gesellschaft für Empirische Bildungsforschung (GEBF) .
Peer Reviewed
Perceptions of science, science communication, and climate change attitudes in 68 countries – the TISP dataset
Mede, Niels G.; Cologna, Viktoria; Berger, Sebastian; Besley, John; Brick, Cameron; Joubert, Marina; Maibach, Edward W.; Mihelj, Sabina; Oreskes, Naomi; Schäfer, Mike S.; van der Linden, Sander; Abdul Aziz, Nor Izzatina; Abdulsalam, Suleiman; Abu Shamsi, Nurulaini; Aczel, Balazs; Adinugroho, Indro; Alabrese, Eleonora; Aldoh, Alaa; Alfano, Mark; Ali, Innocent Mbulli; Alsobay, Mohammed; Altenmüller, Marlene; Alvarez, R. Michael; Amoako, Richard; Amollo, Tabitha; Ansah, Patrick; Apriliawati, Denisa; Azevedo, Flavio; Bajrami, Ani; Bardhan, Ronita; Bati, Keagile; Bertsou, Eri; Betsch, Cornelia; Bhatiya, Apurav Yash ; Bhui, Rahul; Białobrzeska, Olga; Bilewicz, Michał; Bouguettaya, Ayoub; Breeden, Katherine; Bret, Amélie; Buchel, Ondrej; Cabrera-Álvarez, Pablo; Cagnoli, Federica; Calero Valdez, André; Callaghan, Timothy; Cases, Rizza Kaye; Çoksan, Sami; Czarnek, Gabriela; De Peuter, Steven; Debnath, Ramit; Delouvée, Sylvain; Di Stefano, Lucia; Díaz-Catalán, Celia; Doell, Kimberly C.; Dohle, Simone; Douglas, Karen M.; Dries, Charlotte; Dubrov, Dmitrii; Dzimińska, Małgorzata; Ecker, Ullrich K. H.; Elbaek, Christian T.; Elsherif, Mahmoud; Enke, Benjamin; Etienne, Tom W.; Facciani, Matthew; Fage-Butler, Antoinette; Faisal, Md. Zaki; Fan, Xiaoli; Farhart, Christina; Feldhaus, Christoph; Ferreira, Marinus; Feuerriegel, Stefan; Fischer, Helen; Freundt, Jana; Friese, Malte; Fuglsang, Simon; Gallyamova, Albina; Garrido-Vásquez, Patricia; Garrido Vásquez, Mauricio E.; Gatua, Winfred; Genschow, Oliver; Ghasemi, Omid; Gkinopoulos, Theofilos; Gloor, Jamie L.; Goddard, Ellen; Gollwitzer, Mario; González-Brambila, Claudia; Gordon, Hazel; Grigoryev, Dmitry; Grimshaw, Gina M.; Guenther, Lars; Haarstad, Håvard; Harari, Dana; Hawkins, Lelia N.; Hensel, Przemysław; Hernández-Mondragón, Alma Cristal; Herziger, Atar; Huang, Guanxiong; Huff, Markus; Hurley, Mairéad; Ibadildin, Nygmet; Ishibashi, Maho; Islam, Mohammad Tarikul; Jeddi, Younes; Jin, Tao; Jones, Charlotte A.; Jungkunz, Sebastian; Jurgiel, Dominika; Kabdulkair, Zhangir; Kao, Jo-Ju; Kavassalis, Sarah; Kerr, John R.; Kitsa, Mariana; Klabíková Rábová, Tereza; Klein, Olivier; Koh, Hoyoun; Koivula, Aki; Kojan, Lilian; Komyaginskaya, Elizaveta; König, Laura; Koppel, Lina; Koren Nobre Cavalcante, Kochav; Kosachenko, Alexandra; Kotcher, John; Kranz, Laura S.; Krishnan, Pradeep; Kristiansen, Silje; Krouwel, André; Kuppens, Toon; Kyza, Eleni A.; Lamm, Claus; Lantian, Anthony; Lazić, Aleksandra; Lecuona, Oscar; Légal, Jean-Baptiste; Leviston, Zoe; Levy, Neil; Lindkvist, Amanda M.; Lits, Grégoire; Löschel, Andreas; López-Ortega, Alberto; Lopez-Villavicencio, Carlos; Lou, Nigel Mantou; Lucas, Chloe H.; Lunz-Trujillo, Kristin; Marques, Mathew D.; Mayer, Sabrina J.; McKay, Ryan; Mercier, Hugo; Metag, Julia; Milfont, Taciano L.; Miller, Joanne M.; Mitkidis, Panagiotis; Monge-Rodríguez, Fredy; Motta, Matt; Mudra, Iryna; Muršič, Zarja; Namutebi, Jennifer; Newman, Eryn J.; Nitschke, Jonas P.; Ntui, Ntui-Njock Vincent; Nwogwugwu, Daniel; Ostermann, Thomas; Otterbring, Tobias; Palmer-Hague, Jaime; Pantazi, Myrto; Pärnamets, Philip; Parra Saiani, Paolo; Paruzel-Czachura, Mariola; Parzuchowski, Michal; Pavlov, Yuri G.; Pearson, Adam R.; Penner, Myron A.; Pennington, Charlotte R.; Petkanopoulou, Katerina; Petrović, Marija M.; Pfänder, Jan; Pisareva, Dinara; Ploszaj, Adam; Poliaková, Karolína; Pronizius, Ekaterina; Pypno-Blajda, Katarzyna; Quiñones, Diwa Malaya A.; Räsänen, Pekka; Rauchfleisch, Adrian; Rebitschek, Felix G.; Refojo Seronero, Cintia; Rêgo, Gabriel; Reynolds, James P.; Roche, Joseph; Rödder, Simone; Röer, Jan Philipp; Ross, Robert M.; Ruin, Isabelle; Santos, Osvaldo; Santos, Ricardo R.; Schmid, Philipp; Schulreich, Stefan; Scoggins, Bermond; Sharaf, Amena; Sheria Nfundiko, Justin; Shuckburgh, Emily; Six, Johan; Solak, Nevin; Späth, Leonhard; Spruyt, Bram; Standaert, Olivier; Stanley, Samantha K.; Storms, Gert; Strahm, Noel; Syropoulos, Stylianos; Szaszi, Barnabas; Szumowska, Ewa; Tanaka, Mikihito; Teran-Escobar, Claudia; Todorova, Boryana; Toko, Abdoul Kafid; Tokrri, Renata; Toribio-Florez, Daniel; Tsakiris, Manos; Tyrala, Michael; Uluğ, Özden Melis; Uzoma, Ijeoma Chinwe; van Noord, Jochem; Varda, Christiana; Verheyen, Steven; Vilares, Iris; Vlasceanu, Madalina; von Bubnoff, Andreas; Walker, Iain; Warwas, Izabela; Weber, Marcel; Weninger, Tim; Westfal, Mareike; Wintterlin, Florian; Wojcik, Adrian Dominik; Xia, Ziqian; Xie, Jinliang; Zegler-Poleska, Ewa; Zenklusen, Amber; Zwaan, Rolf A. (2025)
Mede, Niels G.; Cologna, Viktoria; Berger, Sebastian; Besley, John; Brick, Cameron...
Scientific Data 12, 114.
DOI: 10.1038/s41597-024-04100-7
Open Access Peer Reviewed
Science is integral to society because it can inform individual, government, corporate, and civil society decision-making on issues such as public health, new technologies or climate change. Yet, public distrust and populist sentiment challenge the relationship between science and society. To help researchers analyse the science-society nexus across different geographical and cultural contexts, we undertook a cross-sectional population survey resulting in a dataset of 71,922 participants in 68 countries. The data were collected between November 2022 and August 2023 as part of the global Many Labs study “Trust in Science and Science-Related Populism” (TISP). The questionnaire contained comprehensive measures for individuals’ trust in scientists, science-related populist attitudes, perceptions of the role of science in society, science media use and communication behaviour, attitudes to climate change and support for environmental policies, personality traits, political and religious views and demographic characteristics. Here, we describe the dataset, survey materials and psychometric properties of key variables. We encourage researchers to use this unique dataset for global comparative analyses on public perceptions of science and its role in society and policy-making.
Trust in scientists and their role in society across 68 countries
Cologna, Victoria; Mede, Niels G.; Berger, Sebastian; Besley, John; Brick, Cameron; Joubert, Marina; Maibach, Edward W.; Mihelj, Sabina; Oreskes, Naomi; Schäfer, Mike S.; van der Linden, Sander; Abdul Aziz, Nor Izzatina; Abdulsalam, Suleiman; Abu Shamsi, Nurulaini; Aczel, Balazs; Adinugroho, Indro; Alabrese, Eleonora; Aldoh, Alaa; Alfano, Mark; Ali, Innocent Mbulli; Alsobay, Mohammed; Altenmüller, Marlene; Alvarez, R. Michael; Amoako, Richard; Amollo, Tabitha; Ansah, Patrick; Apriliawati, Denisa; Azevedo, Flavio; Bajrami, Ani; Bardhan, Ronita; Bati, Keagile; Bertsou, Eri; Betsch, Cornelia; Bhatiya, Apurav Yash; Bhui, Rahul; Białobrzeska, Olga; Bilewicz, Michał; Bouguettaya, Ayoub; Breeden, Katherine; Bret, Amélie; Buchel, Ondrej; Cabrera-Álvarez, Pablo; Cagnoli, Federica; Calero Valdez, André; Callaghan, Timothy; Cases, Rizza Kaye; Çoksan, Sami; Czarnek, Gabriela; De Peuter, Steven; Debnath, Ramit; Delouvée, Sylvain; Di Stefano, Lucia; Díaz-Catalán, Celia; Doell, Kimberly C.; Dohle, Simone; Douglas, Karen M.; Dries, Charlotte; Dubrov, Dmitrii; Dzimińska, Małgorzata; Ecker, Ullrich K. H.; Elbaek, Christian T.; Elsherif, Mahmoud; Enke, Benjamin; Etienne, Tom W.; Facciani, Matthew; Fage-Butler, Antoinette; Faisal, Md. Zaki; Fan, Xiaoli; Farhart, Christina; Feldhaus, Christoph; Ferreira, Marinus; Feuerriegel, Stefan; Fischer, Helen; Freundt, Jana; Friese, Malte; Fuglsang, Simon; Gallyamova, Albina; Garrido-Vásquez, Patricia; Garrido Vásquez, Mauricio E.; Gatua, Winfred; Genschow, Oliver; Ghasemi, Omid; Gkinopoulos, Theofilos; Gloor, Jamie L.; Goddard, Ellen; Gollwitzer, Mario; González-Brambila, Claudia; Gordon, Hazel; Grigoryev, Dmitry; Grimshaw, Gina M.; Guenther, Lars; Haarstad, Håvard; Harari, Dana; Hawkins, Lelia N.; Hensel, Przemysław; Hernández-Mondragón, Alma Cristal; Herziger, Atar; Huang, Guanxiong; Huff, Markus; Hurley, Mairéad; Ibadildin, Nygmet; Ishibashi, Maho; Islam, Mohammad Tarikul; Jeddi, Younes; Jin, Tao; Jones, Charlotte A.; Jungkunz, Sebastian; Jurgiel, Dominika; Kabdulkair, Zhangir; Kao, Jo-Ju; Kavassalis, Sarah; Kerr, John R.; Kitsa, Mariana; Klabíková Rábová, Tereza; Klein, Olivier; Koh, Hoyoun; Koivula, Aki; Kojan, Lilian; Komyaginskaya, Elizaveta; König, Laura; Koppel, Lina; Koren Nobre Cavalcante, Kochav; Kosachenko, Alexandra; Kotcher, John; Kranz, Laura S.; Krishnan, Pradeep; Kristiansen, Silje; Krouwel, André; Kuppens, Toon; Kyza, Eleni A.; Lamm, Claus; Lantian, Anthony; Lazić, Aleksandra; Lecuona, Oscar; Légal, Jean-Baptiste; Leviston, Zoe; Levy, Neil; Lindkvist, Amanda M.; Lits, Grégoire; Löschel, Andreas; López Ortega, Alberto; Lopez-Villavicencio, Carlos; Lou, Nigel Mantou; Lucas, Chloe H.; Lunz-Trujillo, Kristin; Marques, Mathew D.; Mayer, Sabrina J.; McKay, Ryan; Mercier, Hugo; Metag, Julia; Milfont, Taciano L.; Miller, Joanne M.; Mitkidis, Panagiotis; Monge-Rodríguez, Fredy; Motta, Matt; Mudra, Iryna; Muršič, Zarja; Namutebi, Jennifer; Newman, Eryn J.; Nitschke, Jonas P.; Ntui, Ntui-Njock Vincent; Nwogwugwu, Daniel; Ostermann, Thomas; Otterbring, Tobias; Palmer-Hague, Jaime; Pantazi, Myrto; Pärnamets, Philip; Parra Saiani, Paolo; Paruzel-Czachura, Mariola; Parzuchowski, Michal; Pavlov, Yuri G.; Pearson, Adam R.; Penner, Myron A.; Pennington, Charlotte R.; Petkanopoulou, Katerina; Petrović, Marija B.; Pfänder, Jan; Pisareva, Dinara; Ploszaj, Adam; Poliaková, Karolína; Pronizius, Ekaterina; Pypno-Blajda, Katarzyna; Quiñones, Diwa Malaya A.; Räsänen, Pekka; Rauchfleisch, Adrian; Rebitschek, Felix G.; Refojo Seronero, Cintia; Rêgo, Gabriel; Reynolds, James P.; Roche, Joseph; Rödder, Simone; Röer, Jan Philipp; Ross, Robert M.; Ruin, Isabelle; Santos, Osvaldo; Santos, Ricardo R.; Schmid, Philipp; Schulreich, Stefan; Scoggins, Bermond; Sharaf, Amena; Sheria Nfundiko, Justin; Shuckburgh, Emily; Six, Johan; Solak, Nevin; Späth, Leonhard; Spruyt, Bram; Standaert, Olivier; Stanley, Samantha K.; Storms, Gert; Strahm, Noel; Syropoulos, Stylianos; Szaszi, Barnabas; Szumowska, Ewa; Tanaka, Mikihito; Teran-Escobar, Claudia; Todorova, Boryana; Toko, Abdoul Kafid; Tokrri, Renata; Toribio-Florez, Daniel; Tsakiris, Manos; Tyrala, Michael; Uluğ, Özden Melis; Uzoma, Ijeoma Chinwe; van Noord, Jochem; Varda, Christiana; Verheyen, Steven; Vilares, Iris; Vlasceanu, Madalina; von Bubnoff, Andreas; Walker, Iain; Warwas, Izabela; Weber, Marcel; Weninger, Tim; Westfal, Mareike; Wintterlin, Florian; Wojcik, Adrian Dominik; Xia, Ziqian; Xie, Jinliang; Zegler-Poleska, Ewa; Zenklusen, Amber; Zwaan, Rolf A. (2025)
Cologna, Victoria; Mede, Niels G.; Berger, Sebastian; Besley, John; Brick, Cameron...
Nature Human Behaviour 9, 713-730.
DOI: 10.1038/s41562-024-02090-5
Open Access Peer Reviewed
Science is crucial for evidence-based decision-making. Public trust in scientists can help decision makers act on the basis of the best available evidence, especially during crises. However, in recent years the epistemic authority of science has been challenged, causing concerns about low public trust in scientists. We interrogated these concerns with a preregistered 68-country survey of 71,922 respondents and found that in most countries, most people trust scientists and agree that scientists should engage more in society and policymaking. We found variations between and within countries, which we explain with individual- and country-level variables, including political orientation. While there is no widespread lack of trust in scientists, we cannot discount the concern that lack of trust in scientists by even a small minority may affect considerations of scientific evidence in policymaking. These findings have implications for scientists and policymakers seeking to maintain and increase trust in scientists.
Evidence syntheses in educational technology research: What is not published in English is not visible? A tertiary mapping review
Bedenlier, Svenja; Buntins, Katja; Bond, Melissa; Händel, Marion; Marín, Victoria I. (2025)
Bedenlier, Svenja; Buntins, Katja; Bond, Melissa; Händel, Marion...
Review of Education 13 (1), e70022 | 1-31.
DOI: 10.1002/rev3.70022
Open Access Peer Reviewed
Evidence syntheses, such as systematic reviews, aim to summarise the current state of research in a field, often using the publication language of a study as a criterion for inclusion or exclusion. However, this has serious implications for capturing evidence from a wider range of geographical areas, and the potential for linguistic bias. In order to explore this issue, a trilingual tertiary mapping review of 446 evidence syntheses within the field of educational technology (EdTech) and published in English, Spanish and German was undertaken, analysing the frequency of multi- and monolingual evidence syntheses, reasons for language choice by research teams, and the composition of research teams in multi- and monolingual evidence syntheses. Items were included if they were a form of evidence synthesis with an explicit method section, indexed within ERIC, Scopus, Web of Science, Dialnet, FIS-Bildung, or Google Scholar, education-related, and published between 1983 and May 2022. The results showed that only eight languages were considered in published syntheses, only five languages were used to construct search strings, most evidence syntheses included research published in English without explaining why, and multilingual research team composition did not predict multilingual evidence syntheses. The findings suggest the need to address publication languages not only as a formal criterion but as an integral aspect of methodological approach, influencing the content and scope of syntheses in educational research.
Persuasive Kommunikation im Kontext des Mobilitätsmanagements - Angebotskommunikation am Beispiel von Rufbussen
Klug, Katharina (2025)
KeyNote Arbeitsgruppentreffen Nachhaltige Mobilität "Vertrauen in Veränderung".
Capturing the breadth of value creation with science fiction storytelling: Evidence from smart service design workshops
Fritzsche, Albrecht; Söldner, Jens-Hendrik (2025)
Technovation 139, 103139.
DOI: 10.1016/j.technovation.2024.103139
Open Access Peer Reviewed
In order to tackle today's grand challenges in society and reach sustainable development goals, innovation needs to take a comprehensive look at value creation and human well-being. Social systems theory suggests that value creation and well-being can be addressed from the perspectives of various functional systems that attribute meaning on the basis of different social operations, such as economy, health, art, etc. On the example of smart services as a key digital technology, we study how science fiction affects the number of these functional systems referenced in design. We compare smart service design activities performed during eight ideation and prototyping workshops. Half of the workshops used a conventional value proposition canvassing approach to address customer tasks, pains and gains. The others used science fiction plots for dramatic storytelling about smart services. Overall, 29 separate smart service design projects were performed during the workshops. Using qualitative content analysis, references to different functional systems are identified. The findings indicate that science fiction inspires references to more functional systems and highlights tensions between different forms of value creation and aspects of well-being that are essential for tackling grand challenges.
A New Perspective on Chinese Language Capital in International Business
Gebhard, Christian Alexander (2024)
50th Anniversary Conference of the European International Business Academy (EIBA) 2024, in Espoo, Finnland, 181 - 182.
Open Access Peer Reviewed
A common language facilitates exchange in international business (IB). The People’s Republic of China is a global player of significant economic and geopolitical importance. Thus, we can expect Chinese language capital to play a major role in IB. This article conceptualizes its importance from a Western (German) and Eastern (Chinese) point of view. Western concepts such as Positive or Constructive Management, the four-side communication model, language and power, and Chinese concepts such as 182 harmony, guanxi, and xinren explain the important role Chinese language skills play for a beneficial Sino-Western business relationship.
A Model of Chinese Language Operative Capacity for International Business
Gebhard, Christian Alexander (2024)
50th Anniversary Conference of the European International Business Academy (EIBA) 2024, in Espoo, Finnland 2024.
Open Access Peer Reviewed
Designing effective synchronous online learning
Gegenfurtner, Andreas; Bedenlier, Svenja; Ebner, Christian; Keskin, Özün; Händel, Marion (2024)
Gegenfurtner, Andreas; Bedenlier, Svenja; Ebner, Christian; Keskin, Özün...
Designing Effective Digital Learning Environments, 241–254.
DOI: 10.4324/9781003386131-23
Peer Reviewed
Synchronous online learning is situated in synchronous webinars, virtual classrooms, and videoconferences, in which students and teachers communicate live over the Internet across distant geographical locations. Shared virtual platforms with voice-over-IP technology and webcams are used to interact ubiquitously and synchronously in real-time. During the COVID-19 pandemic, the use of synchronous online learning environments in primary, secondary, higher, and continuous education has grown massively. In this chapter, we aim to identify design recommendations that help increase the effectiveness of synchronous online learning. First, we provide an overview of recent meta-analyses on the effectiveness of synchronous online learning compared to synchronous face-to-face and asynchronous online learning. Second, we use this empirical evidence to develop design principles that can guide teachers, trainers, and educators in designing effective synchronous online learning environments. Third, we discuss a research agenda for future studies on synchronous online learning, webinars, and videoconferences in education, and we reflect on some practical affordances, including the use of webcams and breakout rooms.
THE FUTURE OF TOURIST ASSISTANCE: SOCIAL ROBOTS IN ACTION
Kaiser, Carolin; Schallner, René; Piazza, Alexander; Tolle, Justin (2024)
NIM Insights Magazine, Institut für Marktentscheidungen e. V., Nürnberg 6.
Open Access
Einsatz von Künstlicher Intelligenz im B2B Customer-Relationship-Management: Identifikation von Herausforderungen und Einsatzpotenzialen in produzierenden kleinen und mittleren Unternehmen
Fili, Jana; Alt, Daniel; Katzenberger, Louisa-Simone Katrin; Christoph, Simon; Piazza, Alexander (2024)
Fili, Jana; Alt, Daniel; Katzenberger, Louisa-Simone Katrin; Christoph, Simon...
HMD Praxis der Wirtschaftsinformatik 62, 134-152.
DOI: 10.1365/s40702-024-01132-w
Open Access Peer Reviewed
In einer zunehmend herausfordernden Geschäftsumgebung besteht für kleine und mittlere Business-to-Business Unternehmen die Herausforderung, ihre Geschäftsprozesse und die unternehmensweiten Anwendungssysteme entsprechend der Technologielandschaft anzupassen, um konkurrenzfähig zu bleiben. Der zielgerichtete Einsatz von Künstlicher Intelligenz birgt das Potenzial für Effizienzsteigerung und Unterstützung in verschiedenen Geschäftsbereichen, darunter auch Marketing und Vertrieb. Trotz der zunehmenden Bedeutung von Künstlicher Intelligenz bleibt der Einsatz in kleinen und mittleren Unternehmen oft zögerlich. Das Ziel dieser Studie ist die Herleitung eines ganzheitlichen Ansatzes für eine mit KI-Werkzeugen unterstützte Customer Journey. Diese Arbeit untersucht dafür speziell den potenziellen Einsatz von Künstlicher Intelligenz in der Kundenkommunikation von kleinen und mittleren Unternehmen im produzierenden B2B-Sektor. Basierend auf zehn leitfadenorientierten qualitativen Interviews mit Praktikern aus produzierenden B2B-KMU werden deren spezifische Herausforderungen in der Kundenkommunikation identifiziert und der Einsatz von KI als potenzielle Lösung geprüft. Die Ergebnisse zeigen, dass der Einsatz von KI in der Kundenkommunikation produzierender B2B-KMU Potenzial birgt, um bestehende Herausforderungen zu mindern, wobei die Einsatzmöglichkeiten je nach Datenverfügbarkeit variieren. Die vorliegende Arbeit trägt dazu bei, produzierenden B2B-KMU aufzuzeigen, wie sie Künstliche Intelligenz einsetzen können, um ihre Herausforderungen zu bewältigen und die Kundenkommunikation zu optimieren.
Effects of Cognitive Load Variation on Anthropomorphism During a Cooperative Human-Robot Pick-and-Place Task
Rais, Mohammed C.; Kühnlenz, Barbara; Kühnlenz, Kolja E. (2024)
Proceedings of the 21st International Conference on Informatics in Control, Automation and Robotics (ICINCO) 2, 314-318.
DOI: 10.5220/0013057700003822
Peer Reviewed
This paper investigates anthropomorphism of a robot arm during a cooperative human-robot pick-and-place task, while varying cognitive load of test persons. Test persons are required to repeatedly provide a Lego brick for the robot by alternatingly putting it onto one of two trays. The robot then picks it up and puts it in front of the test person again. Cognitive load is varied by whether or not an initially given 8-digit number has to be remembered by the test person. Dimensions of anthropomorphism are acquired using the HRIES questionnaire and cognitive load is acquired using two state-of-the-art questionnaires. Results show a significant correlation of perceived sociability and animacy on mental demand and cognitive load, but only in the high load condition. It is suggested, that cognitive load should be considered during cooperative task design because resulting variations of anthropomorphism may impact cooperative task performance.
Bereich Forschung und Transfer (BFT)
Hochschule Ansbach
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Bereich Forschung & Transfer (BFT)forschung[at]hs-ansbach.de